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Last update: 24 March 2017
March 2017
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GENERAL TERMS AND CONDITIONS

1. SCOPE OF VALIDITY

The following Terms and Conditions are valid for all orders of Tickets and Gift Coupons at Viennaconcerts.com

2. TERMS OF USE / WEBSITE

All information in this website is carefully checked and updated on regular basis. No warranty is undertaken for the correctness, actuality or completeness of the contents offered in these internet sites, which may be subject to alterations and errors. Access to and use of this website and any information contained or referred to therein lie within the sole responsibility of the user.

3. OBJECT OF AGREEMENT

Viennaconcerts.com arranges / sells (acts as agent) tickets for various event organizers online. Viennaconcerts.com takes over the procurement, the booking and the delivery of admission tickets for its customers.

4. CONTRACT CONCLUSION

By completing and submitting online (by clicking the button "Complete the Order") all information about the selected event and the payment information, you authorize Viennaconcerts.com to charge your credit card with the total amount. The contract is concluded only if the payment information is correct and an immediate charge of the credit card is possible. Therefore, the automatic e-Mail confirmation of order from Viennaconcerts.com confirms at the same time the conclusion of the contract.

5. EXCLUSION OF LIABILITY

If Viennaconcerts.com will not be able to deliver the confirmed and paid tickets due to technical, organizational or any other reasons, Viennaconcerts.com will refund the total price for the tickets without any deduction. Viennaconcerts.com is only an intermediary and takes no liabilities for the Content, Cast and Program Changes, Cancellations or the Rescheduling of the Events. If Viennaconcerts.com receives information about the cancellation or rescheduling of an event, Viennaconcerts will try and do it's best to inform its customers about the changes and if possible also take over the refund of the ticket prices on behalf of the event organizer. However, Viennaconcerts.com does not take any liability for the direct or indirect costs related to the booking (example: Travel and Hotel costs).

6. DELIVERY

Viennaconcerts.com offers at least one cost-free delivery method for all events, such as E-Ticket, Picking up the Tickets at the Box Office of the Venue (WillCall) or Picking up the Tickets at the Office of Viennaconcerts.com. For E-Tickets (Electronic / E-Mail Tickets) there is no need for additional ticket delivery (the printed E-Ticket / E-Mail Confirmation is at the same time the admission ticket). For some events (such as Vienna State Opera), tickets can be booked and paid online months in advance, but the tickets can be delivered or picked up only few weeks before the event date.

7. PAYMENT

Viennaconcerts.com accepts all main Credit Cards. The Credit Card will be charged immediately and automatically upon receiving the order.

8. PRICES

Prices at Viennaconcerts.com include all taxes and dues, but exclude eventual delivery costs. The delivery costs, if at all applicable, will only be listed once the customer has selected a delivery method. For the majority of events listed on the website, in particular for events with E-Tickets (such as classical concerts) Viennaconcerts.com does not charge any purchase or service fee. For these events, the price listed in the website is the same with the price printed on the ticket. For other events without E-Tickets (such as Vienna State Opera and Volksoper) the eventual purchase or service fee is already included in the price. The amount of these fees is generally 25% of the original ticket price. For some ticket categories, due to very high demand, the amount of purchase or service fees might be higher than 25% but not higher than 34 EUR / ticket. Very few performances and/or ticket categories where the amount of fees is higher than 25% and higher than 34 EUR per ticket, are clearly marked as "incl. special purchase fee" or "incl. s.p. fee".

9. CANCELLATION POLICY

Viennaconcerts.com is one of the very few online ticket offices to generally offer a possibility to cancel the already purchased tickets.

For E-Tickets
These Tickets can be cancelled only up to 3 days before the date of performance, unless differently stated in the E-Ticket itself. In this case, a cancellation fee of 30% of the total amount will be charged. 70% of the costs for this booking will be refunded. The tickets can be cancelled under these conditions by sending us a cancellation request at info@viennaconcerts.com.

For all other Tickets
These Tickets can be cancelled only up to 10 days before the date of performance. In this case, a cancellation fee of 50% of the total amount will be charged. 50% of the costs will be refunded. In the case of cancellation after the tickets have been delivered to the customer, Viennaconcerts.com can only confirm the cancellation after the tickets have been mailed / brought back to our office and only if the tickets have been received by us at least 5 days before the date of the performance. The tickets can be cancelled under these conditions by sending us a cancellation request at info@viennaconcerts.com.

10. GIFT COUPONS

The Gift Coupons purchased at Viennaconcerts.com can be used to order tickets for any event offered at Vviennaconcerts.com or Vienna-Opera.com. The Gift Coupon will be sent to you electronically in a form of Code. The validity of Gift Coupons expires after one year.

Buying Gift Coupons
By completing and submitting the secure Gift Coupon order form you authorize Viennaconcerts.com to charge your Credit Card with the amount you have selected for the Gift Coupon. An original signature is not required.

Generally, you can purchase a Gift Coupon for yourself or you can optionally send it per E-Mail as a present to any other Person. After completing and submitting the secure Gift Coupon order form, Viennaconcerts.com will automatically send you (and optionally to another Person select by you) an E-Mail confirmation of your purchase, including the unique Gift Coupon Code, its value and the date of validity.

It is your responsibility (and optionally the responsibility of the Person you have selected to send the Gift Coupon to) to save the Gift Coupon Code from loss. Generally, your Gift Coupon Code and its value can be used by any person who provides the correct code while ordering tickets at Viennaconcerts.com.

Using the Gift Coupon
While ordering tickets for any event offered at Viennaconcerts.com you will have the option to provide a Gift Coupon Code in a specific form field and click on “Check Code”. If the Gift Coupon Code is correct and still valid, the system will automatically deduct the value of your Gift Coupon from the total price of your order.

You can use a Gift Coupon only for one specific booking at Viennaconcerts.com. After the use of your Gift Coupon Code, its value will be deleted from our database. In case the value of the Gift Coupon is higher than the value of tickets you are trying to order, the difference will be lost and you will not be able to use it again. This difference can never be refunded in cash or any other form.

Cancellation of Gift Coupons
Gift Coupons can be cancelled without giving any reason and up to two weeks after the receipt of the Gift Coupon Code. The cancellation request, including the Gift Coupon Code should be sent at info@viennaconcerts.com. The 2-weeks deadline begins upon receiving the E-Mail Confirmation including the Gift Coupon Code. The value of the Gift Coupon will be refunded without any deduction. Used Gift Coupons cannot be cancelled.

11. JURISDICTION

For foreign private and business customers the place of jurisdiction is Vienna. For Austrian private customers the place of jurisdiction is their local court.