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Scroll
down to read all answers.:
1. How
do I book tickets at Viennaconcerts.com?
2.
If
I book a concert here, how do I get my tickets?
3. Are there any additional Processing
Fees?
4 . How
do you know about available seats for a certain date?
5 . How secure are Internet bookings
at Viennaconcerts.com?
6 . Who are the concert organizers?
7 . How do concert organizers know about
my bookings?
8 . Why should I book at Viennaconcerts.com?
9 . Can I change the date after my tickets
are confirmed?
10 . Can I cancel my already confirmed
tickets?
11. What if the concert is cancelled?
12. How
can I contact Viennaconcerts.com?
1.
How do I book tickets at Viennaconcerts.com?
Easily. Select a date in our Event-Calender
in the Main Page in order to
see all available concerts for that date. After a list of concerts appears,
you have the possibility to read more information and learn more about
each program, or to simply click on "Book Online" and complete
the short booking form. You can also do this directly without using
our Event-Calendar.
2. If I book a concert at Viennaconcerts.com, how do I get my tickets?
After
you have booked your tickets at Viennaconcerts.com, we will send you
by E-Mail your Booking Confirmation - VOUCHER, including your booking
number. This VOUCHER will be your ticket. There is no need to pick up
tickets in the box office. Just print your VOUCHER, show it at the evening
box office and enjoy the concert!
3.
Are there any additional Processing Fees?
No.
All prices within our website include taxes and we do not charge any
Processing Fees. Boking your tickets Online at Viennaconcerts.com will
cost you exactly the same as buying your tickets in the office of Concert
Organizers. Your Credit Card will be charged with exactly the same Total
Amount as it appears in our Booking Forms !
4.
How do you know if there are seats availabale for a certain date?
Viennaconcerts.com has contracts with each concert organizer which clearly
define the information exchange between us and the organizers. This
enables us to absolutely guarantee to our customers that their seats
are booked. A Booking Confirmation - VOUCHER from Viennaconcerts.com
guarantees your seats 100%.
5. How secure are Internet
bookings at Viennaconcerts.com?
Security of data transfer through Internet is the most important issue
for Viennaconcerts.com. We have a secure / encrypted SSL connection
which is also certified by "Trusted Certification Authorities".
Click here to learn more about
security.
6. Who are the concert
organizers?
Concerts organizers are different cultural institutions, orchestras
and companies. The concerts offer different programs, different orchestras
and different concert halls and are not affiliated with each other.
In order to enable our customers a better overview, Viennaconcerts.com
is presenting these concerts by using similar Internet templates.
7. How do concert organizers
know about my bookings?
Viennaconcerts.com has contracts with each concert organizer which clearly
define the information exchange between us and the organizers. Concert
organizers will be informed about your bookings immediately after you
have booked your tickets at Viennaconcerts.com. A Booking Confirmation
- VOUCHER from Viennaconcerts.com guarantees your seats 100%.
8. Why should I book at
Viennaconcerts.com?
Booking a concert at Viennaconcerts.com is the easiest, the most efficient
and secure way to reserve your seats for a concert in Vienna, from the
comfort of your home. We want to provide you an overview of all different
concerts of classical music this city has to offer, in one single Website
. Our Booking Confirmation - VOUCHER will be your ticket. There is no
need to pick up tickets in the box office. Just print your VOUCHER,
show it at the evening box office and enjoy the concert!
9. Can I change the concert
date after my tickets are confirmed?
Yes, you can change the concert date, but only for the
same event / orchestra. Changing to another event without cancelling
the tickets for the initially booked event is not possible. Contact
Viennaconcerts.com at least 3 days (72 hours) before the concert in
order to change the date.
10. Can I cancel my already
confirmed tickets?
Yes, you can cancel your confirmed concert tickets generally
up to 3 days (72 hours) before the concert. The
cancellation of tickets for all concerts between 24 December and 1 January
(Christmas and New Year Concerts) is possible only up to 20 days before
the performance. In
both cases,
Viennaconcerts.com will charge a cancellation fee of 30%. You will get
70% of your money back. Cancelling concert tickets later than 3 days
before the event (or 20 days before the event for Christmas and New
Year Concerts) is not possible.
11. What if the concert
is cancelled?
This is extremely unlikely to happen. However, if a concert is cancelled,
the concert organizer will reimburse your full costs for the tickets.
If you wish so, you will be also given another opportunity to attend
the concert at another date.
12.
How can I contact Viennaconcerts.com?
You can contact Viennaconcerts.com by E-Mail or Telephone. Click
here for contact details. We would also like to hear from you after
you have booked your tickets and attended a concert. Please let us know
if you were satisfied with our service.
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